PayTel Informative - Carrion-Eating Maggots
RALEIGH, NORTH CAROLINA -- A family member was incarcerated months ago, I reluctantly established an account with Paytell because it was the ONLY way I was allowed to communicate with the family member. By the time they were released the PREPAID balance was down to $1.50.
The same individual was recently incarcerated again, I received one initial call, then nothing for about a week. I had no idea why, I was very worried the individual was extremely depressed.
Today, through a mutual acquaintance, I discovered Paytell had blocked my number - apparently because the balance on that old account was too low!
I WAS NEVER NOTIFIED, I HAD NO WAY TO CONTACT THE INCARCERATED INDIVIDUAL SO THEY COULD TELL ME.
This company lives on the misery of people. They add no value that could not be replaced by a midrange, modern PBX system. Their services are obsolete. They should be eliminated. County jails could replace every service they provide with low-cost phone systems. In spite of that, their company persists because of political connections.
Join me in writing to your state and federal representatives and demanding a complete review of their procedures, services, policies and PROFITABILITY.