Samsung Electronics Co., Ltd. Complaint - No Customer Service On Warranty Exchange
The 204B monitor is known as a "problem" and is no longer being manufactured according to one of the "customer service" agents I spoke with. I sent an email request for warranty replacement on Oct. 27th, 2008. It is now Jan. 13th, 2009 and my monitor STILL has not been replaced. I have called customer service at least every two weeks and each time they politely apologize for my inconvenience and tell me that the monitor should have shipped, they don't know why it hasn't, they have to contact someone else by email to find out why and I will have to wait for a phone call back within 24 to 48 hours. NO ONE from Samsung has EVER contacted me by phone.
When I called on Dec. 23rd, 2008 checking once again for my monitor, I was told that there was no order pending for me--it had mysteriously disappeared after almost 2 months.....a new order was created and I was once again assured that a monitor would be shipped as early as the following week....I called on Dec 30th, same story, the monitor SHOULD have shipped, can't understand why it hasn't, sorry for my inconvenience, etc etc...told that it WOULD DEFINITELY SHIP BY THE WEEK OF JAN. 5th, 2009.
I have wasted untold time on phone calls to these INCOMPETENT BOOBS and accomplished nothing whatsoever.
I called again today, Jan 13th, 2009 and got the same story. This is frustrating beyond belief.
I will NOT purchase ANYTHING FROM SAMSUNG IN THE FUTURE!!!!!! There are a lot of choices for good electronic products competitively priced and as a consumer my decision may well boil down to which company supports and provides REAL SERVICE to their customers. No one is compensating me for my time spent pursuing this WARRANTY EXCHANGE and I do have better things to do.
It's a good thing that we still had our old monitor in the closet to pull off the shelf and use in the interim or we couldn't even contact these boobs by email!!!
Sign me "fed up in Texas"!!