Home Depot Complaint - Do NOT sign a contract with Home Depot
ANCHORAGE, ALASKA -- April 10, 2008 – I paid Home Depot 1302 (HD 1302) for an estimate for replacement windows for my home. Cost of the estimate was $45.00 which I placed on my Chase card
April 20, 2008 – Based upon the estimate from the HD contractor, I ordered the windows with the following specifications: Desert Sand color and 1/4 inch glass. This was a change from the original estimate that was for white vinyl and standard thickness glass. The cost of the upgraded windows was $5,573.93 which I placed on my Chase card. The contract specified a 5/20/08 delivery/installation date.
July 9, 2008 – The contractor arrived with the windows. The windows were white, not desert sand and were not 1/4 inch glass as specified in the contract. It is evident that HD1302 sent the original specifications to the window manufacturer Jeld-Wen and not the specifications that were in the contract .
July 9, 2008 – I telephoned HD 1302's manager. I requested that my payment for the windows be refunded. [snip] arrived at my home at approximately 4:35 P.M. and met with me and my father. He handed me paperwork showing a refund of $3,255.59 (I do not understand how that amount was determined.) and a charge for the same amount ($3,255.59). I did not sign the credit card slips, nor the new contract for the windows. We asked why the windows had been reordered, because I had not given permission to reorder the windows as it was already more than a month and a half past the contracted installation date. The manager avoided the question and promised that “there would be some compensation” for me and my father for the delay, moving all the furniture, taking down drapes, taking down blinds in preparation for the installation of the new windows. However, he was evasive as to the amount and continued to evade the question of why the windows had been reordered. the manager said that he would have the store manager call me. I have not received a call from the store manager.
July 11, 2008 – Drove to HD 1302 and talked to the store manager. Asked why there had been a reorder on the windows and what the compensation would be. The store manager said that compensation would not be discussed until after the windows were installed. I was not satisfied with his answer and called HD’ customer service. I talked to “H” (no last name).
July 16, 2008 – Received a phone message from "H" which stated that she was sending a release and that “After you sign a release we will install the windows.”
July 17, 2008 – My father called "H" to confirm our interpretation of her message. She confirmed that the windows would be held until the release was signed. My father also talked to her supervisor who also confirmed HD would hold the windows until after the release was signed. My father stated that was unsatisfactory, as there could be additional issues with the windows and/or the installation.