Maytag Corporation Complaint - Customer Service
HAMBURG, NEW JERSEY -- Purchased a Centennial Dryer through Home Depot on Jan 3. Dryer delivered Jan 7. Used it once on Jan 9 with a very small load. Dryer had a solid thump, thump inside it. I removed the clothes and ran it empty - no difference.
I also noticed that the top of the dryer was not sitting properly on the frame, but was tight on one side and loose on the other side.
That afternoon I contacted Maytag and they scheduled a service call to fix the problems for Jan 13, today, between 8 and 5. The service man looked at it and said he believes the dryer needs a new drum, so, he ordered it and scheduled another service date between 8 and 5 next week. I informed him that I would be calling Maytag for a replacement dryer, which I did as soon as he left.
The customer service representative informed me that the dryer was not going to be replaced but would be fixed. I asked to speak to a supervisor who also informed me that they would not replace the dryer, but would fix it.
So now, they are shipping a drum in a box to my home and expecting me (I'm 67 years old and have no extra room for such a big box) to bring it in and hold it until the service people can come to install it.
I then called Home Depot and asked them if they would send me a replacement dryer but they said I had to go through the Maytag repair system.
I personally find all this maneuvering to be nothing but big business trying to dodge responsibility for their lack of ability to maintain proper service and good quality control. They advertise how great their products and services are but when put to the test, they all fall down!
This saga is just beginning - stay tuned for up-to-date news as it develops.
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