J.C. Penney Company, Inc. Informative - Customer (NO)Service - Blinds/Home Decorating
ILLINOIS -- We purchased blinds for our entire house in September. When they finally were delivered in DECEMBER, half of them were wrong. The saleswoman who sold them to us has been rude, unprofessional, and of no help to us. We made a complaint to her boss, who has done NOTHING. They have not even offered an apology for all the inconvenience they have caused us.
We cancelled the rest of our order, but we are so frustrated that it is so difficult to go to the next person up the corporate ladder to complain to. I had not noticed until this experience that at JC Penny, there is no easy way to find out where to complain or who to complain to beyond the customer service person who is probably paid minium wage and could care less, and the people you are complaining about.
Apparently, not providing their customers with any decent service when they run into problems comes from the top of the corporation down. JC Penny is a faceless company. On their website, they list no information at all regarding their corporate headquarters, or where one can go to rectify situations that they find unacceptable.
I will never buy this type of product from Penny's again, nor would I ever recommend them to someone else.
I should add (apparently) that these were Hunter Douglas custom made blinds....not inexpensive by any stretch of the imagination! So the addage "You get what you pay for" seems untrue when it comes to Penny's.