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J.C. Penney Company, Inc. Informative - Customer (NO)Service - Blinds/Home Decorating
Blinds/Home Decorating
ILLINOIS -- We purchased blinds for our entire house in September. When they finally were delivered in DECEMBER, half of them were wrong. The saleswoman who sold them to us has been rude, unprofessional, and of no help to us. We made a complaint to her boss, who has done NOTHING. They have not even offered an apology for all the inconvenience they have caused us.
We cancelled the rest of our order, but we are so frustrated that it is so difficult to go to the next person up the corporate ladder to complain to. I had not noticed until this experience that at JC Penny, there is no easy way to find out where to complain or who to complain to beyond the customer service person who is probably paid minium wage and could care less, and the people you are complaining about.
Apparently, not providing their customers with any decent service when they run into problems comes from the top of the corporation down. JC Penny is a faceless company. On their website, they list no information at all regarding their corporate headquarters, or where one can go to rectify situations that they find unacceptable.
I will never buy this type of product from Penny's again, nor would I ever recommend them to someone else.
I should add (apparently) that these were Hunter Douglas custom made blinds....not inexpensive by any stretch of the imagination! So the addage "You get what you pay for" seems untrue when it comes to Penny's.
We cancelled the rest of our order, but we are so frustrated that it is so difficult to go to the next person up the corporate ladder to complain to. I had not noticed until this experience that at JC Penny, there is no easy way to find out where to complain or who to complain to beyond the customer service person who is probably paid minium wage and could care less, and the people you are complaining about.
Apparently, not providing their customers with any decent service when they run into problems comes from the top of the corporation down. JC Penny is a faceless company. On their website, they list no information at all regarding their corporate headquarters, or where one can go to rectify situations that they find unacceptable.
I will never buy this type of product from Penny's again, nor would I ever recommend them to someone else.
I should add (apparently) that these were Hunter Douglas custom made blinds....not inexpensive by any stretch of the imagination! So the addage "You get what you pay for" seems untrue when it comes to Penny's.
Comments:
Posted by Mad Eye Moody on 2004-02-09:
Pennys's service has declined since stores like Marshall Fields, Target, and Carson Pierrie's have blown them out of the water. They're losing name recognition (This generation coming up won't know what J.C. Penny's is), and they're struggling. That's the kind of service you get from a company in that position. I would go with Home Depot, or even a smaller chain like, 3-Day-blinds. You get what you pay for.
Posted by amdr696 on 2004-03-13:
I read this and thought the same thing, but I searched the web and found the corporate address:
6501 Legacy Drive Box 10001 Dallas, TX 75301. I thought you might like it, as well as others. As an associate, I can assure you that management pays about as much attention to us as they do you. They won't give us the district office address, let alone corporate. The next time you would like an address for a store, ask for it and if they don't give it to you, call the better business bureau. Maybe then someone will actually do something about our problem.
6501 Legacy Drive Box 10001 Dallas, TX 75301. I thought you might like it, as well as others. As an associate, I can assure you that management pays about as much attention to us as they do you. They won't give us the district office address, let alone corporate. The next time you would like an address for a store, ask for it and if they don't give it to you, call the better business bureau. Maybe then someone will actually do something about our problem.
Posted by squirley on 2004-05-25:
Posted by zeake22 on 2004-07-06:
As a Department Manager at a JCPenney store (who by the way is paid a very good salary...not minimum wage) I can hopefully address your issue. Not necessarily as a rule, but commonly, we do not provide our associates with District/Home office phone numbers. We are usually able to remedy the problem at the store level. If I, as a department manager, cannot help I am always forthcoming with the store managers name and number and the district managers name and number, and any home office contacts that might be useful.
Posted by squat22 on 2012-01-01:
Being an associate at JcP has been quite challenging. They don't care about us anymore than they care about you. Scheduling is a nightmare, no one gets the same schedule twice, and its really hard to live a regular life with a schedule all over the map. What the customer doesn't see and doesn't realize, is that if the associates(sales people) are unhappy, we're going to make you unhappy. The brown stuff trickles down from the top. Remember, a company or anything for that matter, is only as good as its leaders. Who, by the way MAKE A LOT MORE MONEY than they should.
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