Sears Complaint - Sears says "Call Us About Hanging Up On You!"
CLEVELAND, OHIO -- After an impossible morning spent trying to get satisfaction from Sears Delivery, I sent them the following message:
I am writing today about your truly abysmal customer service.
Last week, we purchased a treadmill from the local Sears store. We were assured you had it in stock, and that we would have delivery on Wednesday, the 14th.
On Sunday, at 9 A.M., we were woken by an unnecessary phone call, telling us that Sears would be calling on Tuesday to give us a delivery window for Wednesday.
Today, Tuesday, we received a call informing us that the treadmill was NOT in stock, and would therefore be delivered on Saturday. And that we'd get another call on Friday, to give us a two-hour delivery window.
I asked to speak to a supervisor. I was told the supervisor was on another phone call, and that he would call back.
Two hours later, I phoned to ask what happened to the supervisor's call, and was told I had to go through the entire Q&A process with a customer service representative before I could talk to a supervisor. Then I was put on hold.
After ten minutes on hold, I was disconnected.
This happened not once but FOUR TIMES.
I am now sitting here, listening to the phone ring on the Sears supervisor line. I have been sitting here listening to this ring for twenty minutes.
I am documenting this all not only for your benefit, but to share with various complaint sites on the internet. Truly, service as bad as this needs to be shared with others, so they can know just how poorly Sears treats its customers.
Sears responded promptly -- to tell me to call their Home Delivery Specialists to fix the problem.
The same Home Delivery Service that kept putting me on hold and then disconnecting me.
That's right--try Sears! We'll give you a special number to call so we can hang up on you again!