Nextel Complaint - Early Termination fiasco
LANSING, MICHIGAN -- This company is terrible! On 11/3/03 I e-mailed them to find out when my contract expired (was looking to switch carriers). I got an e-mail back from them saying it was 02/04/2003, so I went ahead and terminated. Now I'm getting all sorts of bills from them stating that since my expiration date is 02/04/2004 that I would have to pay the $200 early termination fee. I have tried to call them and explain that I was given the wrong information, but of course the only answers I have gotten are that I have to talk to someone "higher up". After being transfered every time, I've been either put on hold for up to 1 hr. or just disconnected. So I decided to try e-mail and attach a copy of the e-mail that I had originally received from them. Well, that sure didn't get any results. They just e-mail me back with the general message that I owe $200. I've written to them several times sending a copy of the e-mail, but haven't gotten any response other than bills (last one was a threatening one...). So I have filed a complaint with the FCC (not too optimistic). Today I sent a letter with all of my original letters, copies of all e-mails to/from them AND the copy of the complaint to the FCC. I put a big X over the amount owed. I really think there needs to be a class action lawsuit filed.