Air France Complaint - Air France Double-Faced
JFK, NEW YORK -- This is a complaint regarding flight #: 5, on the date of August 11th, 2008, departing JFK at 1AM, arriving Paris Charles de Gaulle at 2:10PM. This flight, as tardy as it was scheduled, was cancelled at the last minute, after everyone was already on board. The situation was handled with complete unprofessionalism. After we debarked none of the attendants at the airport knew what was going on or helped make any arrangements for the passenger’s next flights. Eventually, after about two hours of confusion (mind you this is 3AM by now) an Air France employee went to the check in counter and started telling the passengers that they were going to be put at a hotel and put on a flight out the next evening – after a 17 hour delay!!! No one was asked if this was interfering with our plans, and no one knew if there were other flights we could take that would leave earlier.
Such was the situation that I was en route to my OWN wedding together with my fiancé, and not only under a lot of stress, but also under a very tight schedule. Needless to say that all our appointments we had scheduled for the following day had to be cancelled and some of them could not be rescheduled, such as the tasting of the menu which was going to be served at OUR WEDDING!! Everything we had carefully planned was irremediably delayed, while my fiancé and I were under tremendous amounts of stress trying to schedule and reschedule the mess created. No one at Air France offered a single apology when our flight was cancelled or the next day on the second flight. On the contrary, the crew of the flight we finally took the next day, flight #: 017 was extremely unwelcoming and rude and intentionally ignored us if we had a question or needed something!
Also, while at the airport trying to understand what was going on and if we had other alternatives that would bring us to our destination earlier, we tried to find an Air France customer service desk – needless to say, that was impossible. An Air France employee gave us brochures which we could mail to Air France customer service, however to this day we did not receive a response.
It was the most awful experience, and although I knew Air France standards were low, I didn't expect them to have become this bad. The week of the flight was absolutely awful, my fiance and I worked on fumes all week constantly trying to catch up on our appointments and everything else we had to get done, and wasting a whole day and night at an airport derailed us completely.