Simple Way to an A Complaint - Completely Dissatisfied
BOSTON MA -- I also fell for the ad I heard on my way to work. I agreed to the $12.95 shipping cost & was told if I wasn't satisfied I could return w/in 30 days. I received the product promptly, but after reviewing the materials decided for a # of reasons that it would just not help my child, who has several learning differences. I called to get a return # & spoke to a nice gentleman, who offered me the product @ 1/2 price if I agreed to keep it. I told him it was still too expensive, at which time he became quite short & told me I had 5 days to return the product. I followed the directions to the letter & returned the package 5 days later via USPS, delivery notification. My credit card was charged $89.95 on 12/22; the package was received by them on 12/26. (I spent $17 returning it, too!) So, so far I've spent $119.90 on a "Free Trial". I've sent them 2 emails to which I've received no response. I'll give the company a call, but am not expecting much.
I will then contact the CA Atty General. I will also contact the radio station I heard the ad on & ask that they pull it due to false advertising. Bottom line: there is NO simple way to an A, and if your child has learning differences as mine does, your time (& money) is better spent fighting for services in school!