ServiceMaster Complaint - Fumbling and Bumbling
CLIFTON PARK, NEW YORK -- During our duct cleaning ServiceMaster lost one of their brushes down a vent. They spent over an hour trying to fish it out. They called their boss. He walked in and immediately cut a hole in the ceiling to retrieve the brush. He then claimed that the hole would have been needed anyway. He refused to say why they spent over an hour trying to fish it out when they needed to cut a hole anyway. After they left, we found the vents were not reattached. In fact, one still had the blue film covering it. We attached the vents ourselves. A few days later we found that the duct 'patch' used to cover the hole cut for the vacuum had fallen off. When we asked how it was supposed to be attached they said it was supposed to be screwed in, brown side up. It was taped (had been taped before it fell), brown side down.
They would not admit any wrongdoing. At this point, we have a hole in the ceiling and a hole in the duct. Since virtually every aspect of the cleaning we could see was done wrong we have to assume that cleaning itself was a waste. At this point it appears the net transaction was to have ServiceMaster people come in, detach our vents, make holes in our ducts and in our wall and leave them exposed.
The work done was terrible and management was a nightmare to deal with.