Blockbuster Complaint - Three Strikes And Out
LANGHORNE, PENNSYLVANIA -- To Whom It May Concern:
My husband and I have tried on several occasions to purchase different items at Blockbuster, never leaving the store satisfied. Last Friday we went to purchase a new Panasonic flat-screen TV which was advertised at a selling price of $999.00. At the time we were told there were four in the warehouse and forty-six in another part of the country. We had questions as to the hook-up, what other things were necessary to install it and the consult. "Take your time said the young man - you can come back at the beginning of the week as the sale is on until January 25. We returned on the following Monday only to be told that there were no more and that there should be a truck arriving with four more to be purchased...should arrive by Wednesday. We were advised to call minutes after the 10:00 A.M. opening to see if they had arrived. My husband did just that and was told they no longer were available. Why after dealing with three salespersons did they each give us a different story? All but one seemed to know the ins and outs of the product - their interest in making us understand wasn't - they didn't care if we came or went.
Now we are left to start a search again and probably pay $300 more for the item. I would think a company such as Blockbuster would have knowledgeable personnel, stand behind what is told to the customer and be joyous in the sale. By the way, one salesperson told us we could buy the item without its being in the warehouse and the other refused to sell it to us as it was "yet" in the warehouse - glad we didn't make the purchase as it's now unavailable. The happiness of all of this is we've found it at another store - it's available and the person who sold it to us knew the product and was glad to help.
Guess we won't be going to Blockbuster any more as it proved to be a confidence-buster to us where purchases of this size are to be made. Best they stick to CD sales.