La-Z-Boy Incorporated Complaint - Unhappy Consumer - Leather Reclining Sofa And Fabric Reclining Chair
Leather Reclining Sofa And Fabric Reclining Chair - Complaint
Resolution Update on 01/27/2009:
Enough complaining, (different store) our chairs were replaced and our sofa repaired at their cost
LANGLEY -- We also spent approximately $7500 on furniture, leather reclining sofa and love seat and 2 custom fabric reclining chairs. On the sofa at one end that reclines there is an area between where the reclining part meets the middle of the sofa this area is the size of my fist so quite noticeable. One of the chairs after approximately 3 weeks we noticed the fabric looked worn smooth and shiny and this chair shakes back and forth and rattle like it is 15 years old. So we phoned service only to find out that we had to pay for the service call to come out and have a look and if Lazy boy thinks your complaints are legitimate you will be reimbursed. HAHA So they send someone out to check he takes his pictures and tells us that they could probably put more stuffing in the sofa and tells us that the chair is normal. But he will put his report in. We made a trip down to the store where we purchased out furniture and none of it had the problems we are having the chairs didn't move anything like the one we have and there were no large spaces in the sofa recliners.
We get our call from Lazy boy today and they inform us that everything is normal and if we want more stuffing put in the sofa we will have to pay for labor. If we could return this stuff we would but of course you can't get your money back. Totally ticked Would never recommend this company to anyone.