Chegg.com Complaint - Chegg.com Textbook Rental - Aka Chugg A Long Delivery Maybe Get Your Books Half Way Thru Semester
ON THE WEB AND SANTA CLARA, CALIFORNIA -- College textbooks are expensive to buy. Rental made sense. Chegg will debit your account immediately when you place your order for books THEY CLAIM TO HAVE IN STOCK. Then the bad news- you can't get reliable info from them about where your books are (when they have not arrived), but you can get a run-a-round. You can pay for "priority shipping" as we did- supposed to be 4-6 days. They claim that means 10-14 days. But they don't have the book at all in the first place so you are waiting for nothing. Then to add insult to injury, when you do get a "genius" customer service person on the phone (which is a great achievement), they may offer you a refund for your rental after they mislead you, deceived you with phony updates, and never had the book in the first place... all the time you are borrowing other peoples books, using books a the library (if you're lucky) and all around abused by Chegg - Since not receiving my paid order as promised, re-promised and all around lied to about, I priced the same books with Amazon- Voila! For about the same price as Chegg rental, you can own the book and have it in two days with free shipping in most cases. And, Amazon has a REAL place of business, not some suite # with no books to ship. I would spend my money and TIME with a reputable company before using some "mystical web base only" NO service, NO truth(s), NO textbook(s), and as of yet, NO money back. There is NO saving in time or money using Chegg and I would strongly recommend to anyone that they use their college bookstore (even though expensive) or Amazon, or even eBay - as they are all accountable.
Misrepresentation is the norm and customer service at Chegg is an oxymoron. It's actaully better to call or write AOL in India than to try and get any real answer you can rely on from Chegg - but then again it only your future at stake and they will have had your money by then when you finally, maybe, get someone on the phone.
If you feel you've been cheated, lied to, been ripped off, or just abused and wasted time and money with Chegg you are welcome to write and I will supply you with the information to go after them b/c it is NOT available from their "people" used loosely here, or on their "site". BEWARE.