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Buffalo Thunder Hilton Hotel and Spa Complaint - Poor Service At The Buffalo Thunder Hilton Hotel In Santa Fe

Review by ana paula on 2009-01-15
SANTA FE, NEW MEXICO -- I have recently stayed at the Buffalo Thunder Hotel in Santa Fe with my family and it was a big disappointment. I called the hotel twice before placing reservation and received wrong information both times about their restaurants and kennel. None of the buffets were open and there is no kennel. We had to drive for several miles with young children and the dog every time we had to eat. This hotel is far away from the city.

The service provided during our stay was poor too. The night before our departure, I asked their staff to put my ice packs in the freezer so I could transport my kid’s antibiotic back safely. I talked to 2 different people to ensure the ice packs would be frozen by morning. At check out I found out that the ice packs were in warm. They were not able to fulfill a simple but important request.

The Hilton customer service hasn’t corrected their official site about the services offered. I had a frustrating experience with Hilton's customer service also. I don’t recommend the Buffalo Thunder hotel at all!
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