HR Block Complaint - No Way To Describe All The Problems I Had In One Title
48858, MICHIGAN -- This is long… but holy crap the problems
Crossed bank lines, defective cards, regional managers. If you want the dirt here it is.
I had gone to HR Block for the past 7 years. I normally would get my check, no rush… not a big fan of the advance or anything… I didn’t mind waiting the couple weeks.
Well in 2007, they enlisted a new policy that if you are to get a check, it is a 20 dollar fee and it may take up to two weeks to print… that’s for the advance system with the loan, not the normal standard wait!
But they told me all about this incredible Emerald card in which they would just go ahead and give me that day and I could start spending.
I said Ok I’ll try it.
This is where my nightmare began.
I called the hotline the next day because the money still hadn’t deposited….
And the next day…
And the next day… By now I’m thinking I don’t much like their idea of “instant”
On the 4th day I call my representative at HR Block, she was going to call me back when she had answers. Two days pass and I call again, she had not gotten a return call yet. So I took time off of work and came into their office. What followed was 3 hours in the back room on hold with my representative waiting to talk to someone who could get the money deposited.
We eventually got through, they manually put the money on the card and that was that.
Or so I thought.
I went immediately to the ATM to swipe it. Nothing. Called back and they said to try another one. I drove go another nad tried again. Nothing.
The card they had given me was not magnetized. I assume it was never activated which is why the money had to be added manually.
So began the process of getting a working card and transferring the money.
What followed was two months of phone tag and frustration.
HR said to call the bank, the bank said to call HR.
The bank said they moved the money, HR said it did not come through.
I went in the office twice (for hours each time) and eventually ranked the attention of the district manager with all of my calls. Who then enlisted the help of the Regional manager.
As it turns out the new card had a routing number issued to it that was not affiliated with HR bank, and my money was sent somewhere completely random, I had to wait for them to retrieve the money it before I got it.
Despite how many times I repeated “I don’t care where you sent that money to. I want my money, you track down yours.”
But eventually I got it.
After 3 months of constant phone calls I got my tax return!
With my threats of the Better Business Bureau and getting a lawyer they also agreed to compensate the cost to file and all company charges that went with it.
I had also demanded the interest they accrued while the money was in the bank. Because for the time I waited that could have accrued in my bank.
You see that is the reason for the cards. They have a 300 withdrawal limit. For the money that waits for the next day, they collect interest. It is not a large amount but with all the customers they make a lot!
Needless to say they would not give me the interest. So they still got a profit out of me.
Aside from HR block, last tax season must have been doomed. When I finally got my card I immediately withdrew the max for that day. I then went to have a few cocktails at Applebees with friends to celebrate my victory.
While there, my wallet, with the card in it, was stolen from my purse!
I found my wallet in the parking lot with the HR Block card and my Zales card missing (I left the most of my cash at home and had 40 in my pocket)
I checked the account activity on the card the next day and found that starting right at midnight it had been taken to Grand Rapids, Jackson and over to Detroit over night. (From my home in central Michigan that is well over 8 hours of drive going in that circle) They had hit every liquor store in their path using the card to buy booze, cigarettes, magazines and condoms!
But I do give HR block credit for a very quick response in getting me that money back (another month btw)