Moon Palace Resort Complaint - Beware! Moon Palace Resort & Casino Open But Not Fully Functional!
PUNTA CANA, DOMINICAN REPUBLIC -- I just wanted to let people know that the Moon Palace Resort & Casino in Punta Cana has opened its doors on Jan 9,2009. Well, at least opened it's majestic doors to let some poor (unbeknown to them) guests that most of the resort was NON-OPERATIONAL!!! As of this writing, I am still not sure what is functionally open @ this time. The golf course, casino, & spa are NOT yet open with no set date to open is what several representatives of Palace resorts have told me. I'm not sure if the nightclub is open, most say it isn't, one representative that I spoke to said it is. I was told only 4 restaurants are now open, 2 swimming pools, (depends on whom you speak to). There is a trip advisor forum on the web that has many baffled "soon to be guests" wondering what they are in for.
One poor guest came back from their stay & had NO light bulbs or a toilet seat in their room! How can that be? How can a resort get away with that? I have tried to search for answers for sometime now & all I get is a run around of phone numbers & e-mail contacts (which have yet to respond) & no one can help me. I have tried to contact the resort itself DIRECTLY, (good luck with that one) which is near impossible to speak to someone, much less in English & that is why I have decided to join my3cents. I don't want anyone else to make this same mistake & have the misfortune of dealing with an organization, Palace resorts, that doesn't care about it's paying consumers or even know what the words "customer service mean. It's just a shame! This is posted on Palace resorts website & that is just another fallacy on their part. I think they need to update their website ASAP!!! You would think that there would be a law against such blatant lies, misinformation & total avoidance on the part of Moon Palace Resorts! Here's their post....
December 23, 2008
Moon Palace Casino, Golf & Spa Resort
In order to keep clients informed about the progress of this resort, we include here the facilities that will be available at the time of the opening: 12 outdoor pools, 3 kids pools with water toys & toboggan, 4 swim up bars, sunbathing area, kids club, 6 restaurants (Tao, Spaggo, Los Gallos, Lucca, Marina Grill, and Samba) , all snack bars and bars with the exception of the casino bar, the sports bar and and the bar at the night club. Gift shops, boutiques, spa boutique, jewelry stores, deli shops, and flower shops will also be open.
The golf course is expected to have 9 holes ready by June and the back 9 by September. The spa facilities are scheduled to be ready by January 31st. Facilities such as the tennis courts, fitness center and Xtreme Center should be available by last week of February. The Casino is slated to open by the end of March.
Isn't the latter paragraph intriguing? I found it totally appalling that I was not contacted by Palace resorts or RCI for that matter where I booked my vacation regarding the conditions @ the resort. On RCI's behalf, Palace resorts is suppose to let them know of any problems which of course they did not. I found out through a trip advisor forum. Interesting, don't you think? Even to this date, 6 days AFTER their grand opening, no one has contacted myself or the other couple we are traveling with & by the looks on the forum, many others to let us know of these problems. I guess they want your $$$ @ all costs! All I want is to speak to someone who knows what is going on, can reassure me of my concerns, and let me know what my options are regarding my visit. Is that too much to ask? Check it out for yourself...if someone can get some concrete answers for me, I would bow down & kiss your feet!
PS I really am taking issue w/Palace resorts in general, mainly it's upper echelon who know the answers & can resolve the issues. I feel it is distasteful & cowardly for them to hide behind it's employees who are @ the front lines everyday, dealing with our concerns & questions & leaving them flailing to fend for themselves. Way to go Palace resorts!