EBay Complaint - Ebay Backs A Scammer
Resolution Update on 01/17/2009:
Unpaid Item Strike removed
I got an email today saying that my unpaid item strike had been removed since it was my first one. Here's the message:
"Thank you for contacting us to appeal against the Unpaid Item strike you
received for PA-16 PA16 AC Adapter for Dell Inspiron 2200 B120 B130.
After reviewing your information, we have removed the Unpaid Item strike from
Note that repeat Unpaid Item strikes will result in account suspension."
I am VERY happy!
I am so pissed with eBay right now I could just scream! After filing a dispute with PayPal, the seller filed an unpaid item strike against me, even though he has the item and I paid him. He has PowerSeller status, which is the the worst thing in this case.
The day after I received the refund from PayPal (after I sent the item back to the seller), the seller turned around and filed an unwarranted strike against me. I tried to contact the seller first, and waited 5 days to hear back from him. He promised a refund on the original listing but I didn't want to send it back until he knew I was sending it. I never heard from him. So, I decided that since I needed my money back, I would go through PayPal. I told them that I would be happy to send the item back, which they told me to do, and then send the delivery confirmation number so they could track it. It finally got to the seller after 4 days, and I was granted the refund about 4 days later, after they looked into it. They were actually waiting for the seller to refund the money himself, but he never did. So the claims specialist took the money from his account. I understand why he would be frustrated if I filed it and he never received the item back, but why would he file it after he has it, and I have proof that I sent it back, and that he received it?? I said on the unpaid item dispute that I sent it back (because it seems like he never reads anything), but he closed the case today and filed the strike.
I don't want to be immature, but I didn't want to let him get away with this. I don't do business with eBay often, but when I do, I am honest, and I surely don't promise things that I can't live up to like this guy. So I looked up in the "help" section to see if there was any way that I could report this abuse. I found a form for Unpaid Item Abuse. I filed it out and sent it in with this message:
"I paid for this item, and received it. I even have proof that I paid for it and received it. It did not work! I filed a dispute with PayPal after not hearing back from the seller about the refund he PROMISES on each listing. I received the refund from PayPal AFTER I sent the item back to the seller (which I have proof of). The same day that I got the email stating I received the refund, the seller filed an unpaid item dispute against me. THE SELLER HAS THE ITEM, AND I PAID!!!!! Just because he is a PowerSeller, he thinks he can do all this damage. I recommend that you do something, please. I don't deserve this unpaid item strike. I have proof of everything!
Payment for the item, also showing the refund:
(I included the webpage)
The claim on PayPal, that I filed, and the claims specialist ruled in MY FAVOR:
(I included the webpage)
They stated that I must ship the item back to the seller, which I did! If they rule in my favor about the item not working, how is it that you are filing a strike against me? I want this removed, otherwise, you have lost a customer.
I am sick and tired of hearing all the stories about PowerSellers getting away with everything. I am not letting this guy get away with this! I will keep you updated about the case.