Progressive Auto Insurance Complaint - Louie The Loanshark Would Be Less Expensive
TULSA, OKLAHOMA -- I had moved to a new city and state (Tulsa, OK), and needed to purchase a new car sooner than I'd expected, and would have soon sought new local insurance carrier anyway. Making deal for the new Chevy I wanted on a Saturday evening, manager insisted on assisting me in concluding all business then, helping by having an agent to execute insurance come there immediately, etc. -- I know to preclude losing the sale, should I change my mind by Monday. I went with Progressive, and for three years, paid premiums by auto check. Traveled a lot during this time, so just kept receiving renewals and paying. Finally had enough sense to inquire elsewhere, and received same - exactly same!! - coverage via State Farm for 45% the cost; Progressive more than 100% more expensive!! My own stupid fault for not checking earlier, and I had perfect record, etc., so no logical reason for this differential. While Progressive says they don't control charges via an agent, who can add agency overhead which may differ from their home office add-ons, I checked via their direct quote process at their home office, and quote was as much as the agent's; so cannot blame agent for even 1¢ of their overage versus State Farm. Probably no legal prerogative, but I sent a strong letter of complaint to their CEO; got "sugary" voice mail and e-mail from their Texas-based manager responsible for Oklahoma. Have been playing phone tag, but his messages are simply standard crap, "sorry to lose you; want to explain premium procedures, badda beep, badda beep, badda beep."
Progressive and State Farm are both multi-billion-dollar outfits, and some variance can certainly occur -- but 100%+ ????? I have more respect for a loanshark/shylock -- at least he would let you know upfront where things stand. And how could Progressive compete in my state (OK) with this type of discrepancy? When I finally speak with this guy in Texas, I'll ask him how in hell they can maintain enough business in Oklahoma to keep him occupied, unless they are treating others differently from me.