Dell Computer Corporation Complaint - Dell Purchase Online
CANADA -- I made a purchase just after xmas. I understand that they have these caveats, such as, waiting for parts may delay order. Then why advertise shipped within 6 business days. I used their pathetic order status tool on the web, each time I had to enter the order number and postal code. I believe this data is part of my registration data. Each time I checked the begin production date slipped, slipped. I finally received an email in early Jan reporting possible delays informing it would either arrive by ship date or will be informed by email if further delays should result. Well that's today and no email. 4 hours prior to midnight. ok maybe I need to wait to midnight. NOT. I checked their online status tool and re-entered my order # and postal and it showed nothing different than the last number of times I checked.
I called their customer service line (which btw I had to peruse through a few pages to obtain) and was shunted to technical support line. I hung up and I called their sales line and after couple of hops and providing my order # and name twice before I was able to speak to someone. The service representative was good and explained delay. yada yada.... reason for delay was waiting for parts.
I am waiting. I do not like their purchasing service. I want to email them my dissatisfaction. I found a page to email them. Guess what, the page is not secured and wanted all kinds of personal information prior before I could proceed. Guess what, I didn't bother. I was logged in, my personal information is already with them. Why would I need to enter my personal information on an unsecured page. I can only conclude, it is designed this way to discourage email complaints.
Too bad. This will be my last purchase will Dell and I have made several in the past without glitches. Not sure why Dell is doing what it's doing. It will lose more customers this way. They lost me.