Ashley Furniture Complaint - Worst Form Of Trickery
Resolution Update on 01/26/2009:
I had promised myself that if Ashley furniture resolved my issue that I would display it on this site where I had made my complaint. The following day that I had issues with the furniture I called Ashley and within 6 days they came to my home, picked up the furniture and refunded my money ( including delivery charge) without incident. I did end up paying 3 times as much for furniture at a local furniture store in my area that is of better quality. Eventhough I probably will not buy from Ashley again, they did allow me some customer satisfaction.
CARBONDALE, ILLINOIS -- 2 weeks ago my husband and I decided to purchase 3 items of kid's Cottage Retreat bedroom furniture (sleigh bed, dresser and mirror, chest) We went to the store, looked around, and chose these pieces for our 4 year old daughter -knowing that it probably isn't the highest quality furniture, but for a 4 year old that was okay. We waited only 2 weeks for delivery, but they offered to deliver on a day that I had to work. My in- laws kindly offered to be at my home to allow access by the delivery men. When I arrived home that night, I was pleased with what I saw and started putting my daughter's clothes away. My daughter was thrilled. However, when I went to put the clothes in the chest, I noticed that the top of the furniture was "sticky" feeling, and upon further examination, I found that there had been colored putty placed over a nail that had been hammered through a decorative piece and through the top of the furniture. To me, they were just trying to cover up the fact that they had screwed up, and my father in law said that none of the delivery men ever mentioned this mishap to him.
Upon further inspection, I found that on the dresser, the wood at the bottom was peeling up and exposing particle board. Now, I want to be fair and say that I arrived home late tonight and found this and have not had a chance to call Ashley to see what they say when I tell them to come get the furniture and to refund all my money (which is my plan) I feel they thought I was an idiot and that they would try to trick me with the putty, and therefore, I don't want them to fix it, I simply want it out of my house.
I don't really want to make my 4 year old live out of boxes for months while they drag their feet- I won't wait that long and I will seek legal advice...will keep posted.