Brookstone Complaint - Bad Product Descriptions - Worse Customer Service
Purchased a clock on line that had an AC adapter with it only to find out the adapter was only for the projector and the clock would run only on batteries that will need to be continually replaced. This did not meet the needs of the person I purchased the gift for. It was also supposed to be linked to the atomic clock yet the time had to be set manually which also did not meet the needs of the person it was purchased for. They packed the clock up and mailed it to me for return but I received it one day after the "generously extended" deadline of January 15th. I didn't even want a return - just an exchange for something that worked the way THEIR catalog described. Now I have a $150 paper weight.
A big warning to read the fine print carefully before considering a purchase from this company. I personally would never purchase from a company that profits from their own shortcomings and mistakes. They don't care about the consumer at all.