Papa John's Pizza Complaint - I Will Never Order From Papa John's Again In My Life
BEAUMONT, TEXAS -- So me and my sister decided to order a pizza from Papa Johns to be delivered to us b/c it was late and cold outside so we both did not want to get out. I had ordered from them at least 3 times within a few months. Well the delivery guy decides to act like he came by my apartment complex and called my cell phone to have me come down and open the gate. So 40 minutes went by and then the Manager at the store decides to call me and inform me that the delivery guy already came by and no one answered my cell phone but that he was on his way back to my home. Mind you the delivery guy never called my cell b/c if he did I would have answered like I answered the Manager when he called from the store, but I wasn't angry I went and stood outside in the cold for a couple of minutes waiting on the delivery guy who never showed up.
So I called Papa John's back and the young lady informed me that the driver went on another stop and would be back by my home in at least 30 min. I ordered the pizza almost an hour ago by now. Which means that my pizza would not have been fresh. So b/c I paid over the phone with my debit card, (which they had already charged and ran through) I decided to go up to the location and have them make me a fresh one b/c the delivery guy still was not there.
Well the Manager basically called me a lie in my face by saying that his delivery guy did call my cell b/c he said so, so I asked the manager if he wanted to see my call log to prove that he didn't call me and also asked the manager to get the delivery driver out here to talk to me, He refused both. So get this they still had charged me a delivery fee, but in order for me to get a hot and fresh pizza I had to get into my car and go up there to get my own pizza. So when I asked him to credit the delivery charge the manager told me that he couldn't do that, and that I would have to call there business dept. in the morning. So I told him to keep his pizza and credit my whole card for the full amount. After going back and forward with him, he finally did.
Well by then I was very upset, b/c I couldn't understand how I as the customer had already paid them for the pizza to be delivered but had to go and pick it up myself and he still wanted to charge me for the pizza and the delivery fee b/c his driver told him that he had called me, but he would not look in my phone to see that the only call that I had was from him, or call the driver to have him come and speak with me. So I guess he got upset and the Manager decides to pick the pizza up off the counter next to me and throw it on the floor. HOW RUDE and Degrading. So when he did that I got very upset and asked him to call his Supervisor over him right now, but he wouldn't. Well this morning I called the office and spoke with the guy over all Papa John's in Beaumont Texas and he stated to me that he knows that his driver does not lie b/c he is one of his experienced drivers and that he did call me. He also told me to try another competitor. He wouldn't let me talk at all he was rude as well he also would not give me the owners number to speak with him. I told him that I will make sure that everyone that I know hears my story of what happened. He threatened me with defamation on the business. But I don't feel that it is that.
When you shop some were as a customer and spend your money you deserve to be treated like one. They were rude and I will never order from Papa John's again in my Life. Pizza Hut all the way!!!