I just want to let everyone know NOT to buy "points" from Wyndham Vacation Resorts. It is the biggest joke that I have come across. The company and its sales people are all deceitful liars. We originally purchased over a year ago and I was having trouble booking a vacation to where I wanted to go, they get away with things because they tell you it is "based on availability" the problem is nothing good is ever available. When I told another sales person the problems we were having they told us we were having trouble because we didn't have enough points and we should purchase more and we would get what we wanted. That was not true at all and when I phoned our sales person directly to tell her I wanted to cancel within the 7 day period and needed know how it had to be done, she did not get back to me and I missed it by one day, even though I did tell her within the 7 day period Wyndham is denying my cancellation.
They said it had to be in writing to the Vegas office within that time, that is absolutely impossible, we live in Canada and it would never get there on time, so that is just a loop hole they use to steal your money. I have complained to a "customer care specialist" but she doesn't care either, she said that the Vegas office denied that I phoned this sales person to tell her we wanted to cancel, even though I sent her copies of my phone bill to prove that I made the calls to this sales person. So they obviously do not care one bit about the customer and as long as they have your money they will lie and blame you for not knowing all the fine print. Watch out when they have your credit card number too because we have had charges on there from Wyndham that no one can even tell you what they are for and they are supposed to refund us but haven't yet to this day.
Also the maintenance fees are outrageous and when you do get to go somewhere you get next to nothing for service at a hotel that you are supposed to be a "owner" of. We get better service at other hotels and we did not have to pay $60,000 for it. We also just got another bill for some kind of "user fee"??? No one ever mentioned that either. All I can see is that they rip you off over and over again!!! I will tell everyone NOT to purchase this vacation club unless you like throwing your money away on things you cannot use. And don't expect any kind of customer service from anyone at Wyndham. I am putting this review on every single website that I can find to warn people.