U-Haul Complaint - Disconnected Investor
PHOENIX, ARIZONA -- Uhaul is one of the worst companies around in this day in age. You are a company full of fall promises and dutiful lies. People that aren’t familiar with any of your locale store policy’s answer your 1.800 number. Its like there are two different company’s. If you talk to corporate and the locale stores they don’t communicate to were there even on the same page. If you ask any of the employees that are truthful they will tell you to never turn to the corporate office to always deal with the locale stores; to not even bother going online or calling the 1.800. number, because they don’t know what there doing.
The corporate office doesn’t even know nor do they seem to care that their employees don’t agree with 75% of what the corporate office is doing or saying. I think it is a time when the CEO’s and “big wigs” should go down to the trenches and see what there doing to the customer service representative that have to put up with customers that the 1.800. shovel off on to them. I have been in line with people that apparently could not take the lies and deceit and watched as these poor CSR have to put up with apologizing for the corporate office. I have many a time called the 1.800. reservation line to ask a few questions and make reservations and told one thing only to be told by the store that they do it different.
I do use you haul but I only call the locale stores to make sure that I’m actually talking to some one that can look out a window and see a truck sitting in the lot. It makes me question if any of the children or old grouches that answer the reservation line have any idea what a you haul truck looks like or if they’ve ever had to rent one. Just because I am a loyal customer does not mean that I will not go elsewhere to avoid using your despicable company.