Gateway Complaint - My First And Last Experience With Gateway
I purchased this laptop on the HSN in September of '07 When I first got it I loved it until about four months later when my nightmare began. One day I went to turn it on and the power button would light up for about 10 seconds then the computer would shut down and try to start again. It would continue this loop forever and not boot up. So I called Gateway and they tried to get me to trouble shoot the problem even though I told them it wouldn't even boot up. They finally agreed I needed to send it in for repair. I got it back over week later with a repair slip that said they replaced the "auto power on" A week later it did the same thing. Sent it in and it came back saying they replaced the motherboard.
Two weeks later the screen went white with vertical pinstripes going through it. Sent it in, came back with no explanation of repair. Within 3 days it was doing the same thing. Sent it in, came back with all my data wiped out saying they replaced the processor. I thought everything was fixed until I started listen to music on it and found out ANY audio on it had clicks and pops similar to an old record. Sent it in, they sent it back saying they couldn't hear any problem. By this time I'd had enough and finally got to talk to a upper manager. I told her I think I got a lemon and I wanted a replacement laptop. She said I needed to send it in at least three times for the same problem and if they couldn't fix it then I would qualify for a replacement. So I sent it in two more times. Still no improvement. So she said they would send me a "Refurbished" laptop to replace my "New" laptop. I complained but was told that was my only option.
I received my new "refurbished" laptop and it worked great for about 6 months, then the same problems I had in the beginning with the first one started happening with the refurb. I call Gateway and they tell me "Since it's past your warranty it will cost you almost as much for us to fix it as it would for you to just buy a new one" then they even suggested I might be happier with a Dell or an HP! WTF! So now I own a $800 paper weight.
In a nutshell, 2 Gateway computers that didn't even last close to a year, customer service that could care less about your problems or if you ever buy another one of their computers.
YOU KNOW WHAT GATEWAY? I NEVER WILL!