Sears Kitchen Remodel Complaint - Seek Other Estimates First
SPRINGFIELD, MISSOURI -- I used Servicemagic.com to find a reputable contractor to replace my kitchen cabinets and laminate countertops. Sears responded to my inquiry by calling within ten minutes of completing the request. The operator was adamant about setting up a time for an estimate as soon as possible. I was told by the operator that the consultation would last about two hours.
A few days later, a couple of salesmen, not contractors, showed up to do the estimate. We sat at the kitchen table, which I figured was to talk about my intentions of the remodel. Not quite, the salesmen asked about my personal life and broke the ice with small talk and jokes for the first 45 minutes. One of the guys didn’t even do kitchen remodels and was an HVAC salesman. Why he was there, other than to laugh at the kitchen salesman’s jokes, I don’t know. After the kitchen salesman was finished measuring, he had me decide on the materials to be used in the remodel. The brand of cabinets he offered were the same as what I was offered by three out of the five local contractors I had already met with. While the kitchen salesman was figuring out the price, the HVAC salesman piped up and reminded him of the huge $250 limited time discount. The kitchen guy boasted about how great of a savings I was going to receive and how great Sears’ construction workers were and how nobody should ever refuse their work. This was after he had told me they weren’t there to pressure me into buying anything.
I patiently waited for an hour and a half to get the estimate. The kitchen guy spun the paper around and said he would take an additional $1,600 off the price if I signed the dotted line right then and there. He said if financing was a problem, he could set me up with a Sears charge card to finance the work if I didn’t already have one. Finally, after I acknowledged that the $1,600 would be a great savings and that I wasn’t interested in a charge card, the salesman got to the price. My estimate came to a whopping $16,000! After gaining control of my adrenaline and urge to go off on these two salesmen, I politely told them I wasn’t interested. The kitchen guy reiterated, “if you don’t sign today, the $1,600 discount walks out the door with us.” I once again held my composure and asked them to leave.
Until Sears was suggested by Servicemagic.com, I had never heard of the construction side of the company. If you’re ever tempted to use them, I suggest getting other estimates first, just in case the price is actually within reason. I don’t know about their quality of work, but I choose not to use Sears because my five other estimates were between $3,600 to $4,300!