British Airways Complaint - Ticket Exchange A Joke With British Airways
Yet another complaint about exchanging tickets. We purchased full fare exchangeable tickets because we knew there was a chance that our dates might change. We were assured by an agent that we would only be responsible for a change fee or could even (as the web site had stated), receive a credit voucher for the purchase price). However when I tried to change the dates, I was told that those dates weren't available and that the voucher program was no longer offered. When I replied that the voucher was still listed on the web site as an option, I was told it was an error on the site. So we tried to change the dates, but could find nothing available. Brief, we ended up up-grading to the laughable "economy plus" to use our full price tickets. (I ate with my tray on my lap because the table was broken.
When I mentioned it to the hostess, she said, "Yes, we know. It is broken", and then walked away. lol) Over $5000 to fly from France to the States for 8 days. What a waste.
After months of trying to follow up with BA, we did get a $75 voucher for a future flight.
Not likely. I would rather chew off an arm then fly with BA again.