ST. PAUL, MINNESOTA -- This is a post about Wells Fargo Bank... and my experience and opinions about how they are NOT helping me prevent fraud on my account. I have to admit that I am just amazed that I can NOT get better customer service from Wells Fargo.
Here's is my story. I live in the Midwest for a while. I chose Wells Fargo as my bank. But, I moved to the East Coast in December, where there are no Wells Fargo Banks. I went into my local Wells Fargo Bank in St. Paul, Minnesota (at the corner of Grand and Fairview avenues) to close ALL ACCOUNTS. I met with a personal banker who explained to me my options for taking my money. I chose to transfer money to another banks account. He quickly worked at the computer to handle my accounts. He assured me everything was taken care of.
Well.... here's the real fraud/scam. One month and 3 days later, I received an email from Wells Fargo telling my my accounts have an overdraft. LOL I really thought the email was a fraud. After checking more, it was not. Wells Fargo DID NOT CLOSE MY ACCOUNTS AS I HAD REQUESTED. They did transfer my money... so they know I was in the bank that day. The ALSO ALLOWED this charge on an account that was at a zero balance and supposed to be closed.
I called customer service. THAT WAS A DISASTER. The first representative said she couldn't help me because I didn't have my account or check card number (well my check card was supposed to have been destroyed by the banker in St. Paul... that same card that was apparently used for the charge in January). I explained to her that I had no card... and I started digging through personal files for an account number for an account I closed on Dec 12. After explaining my situation, I was met with no real help. I was told I could dispute the charges. Fine. It was as if they representative thought I was telling a lie about closing the account. By the way... who zeros both checking and savings in one bank visit but keeps the accounts open? It's not logical. She was firm... there was nothing she could do. I asked for her supervisor who got on phone with the pre-determined attitude that I was wrong. I explained my situation. He was dismissive. I grew frustrated as a consumer who feels Wells Fargo would do nothing to freeze this account so as ti stop any other fraudulent charges. There was nothing he could do. It was as if he were reading a script only (I know that's what they do). But... c'mon. Think. Listen to the consumer. As a customer who left Wells Fargo, they should WANT ME BACK instead of treating my like I was a liar when calling to report fraud. THIS EXPERIENCE WITH WELLS FARGO IS THE SINGLE WORST BANKING EXPERIENCE I HAVE EVER HAD. I asked him for his supervisors name/number as well as the manager's name/number for the bank on Grand & Fairview avenues in St. Paul, MN. He was clearly dismissive and angry.... that he was having to deal with a frustrated consumer worried about fraud on his account.
I have called every number I can find. I have emailed Wells Fargo. I have no answers. I have no support from Wells Fargo to stop this fraudulent activity. As a consumer, I feel like Wells Fargo is allowing fraud on my account by not freezing it.... and treating me as if I am the bad guy. I WAS THE ONE WHO CLOSED MY ACCOUNTS (or was told by a personal banker it was) IN ST. PAUL. I asked the supervisor for email and phone number of where I could file a complaint with Wells Fargo. He said there was only a mailing address. In this internet era, Wells Fargo only has a mailing address for complaints? LOL. That's customer service for you. "We want your money... we just don't want to hear when you are unhappy with our customer service."
MESSAGE TO WELLS FARGO: Please CLOSE all of my accounts as YOUR banker told me was done on Dec 12 in St. Paul. Please don't allow someone... or some company to continue to fraudulently charge to my accounts! PLEASE HELP. If you ever wanted me back as a customer, this is NOT the way to do it! I just want my accounts closed as your bank said he did on Dec. 12.
MESSAGE TO MEDIA OUTLETS: If you want to contact take me about being a part of any story about Wells Fargo... especially if it's a bad customer service or fraud issue, please email me at Jefftracker@gmail.com.
[snip - full names prohibited]
Here is the 'mailing address' that Mark provided to me for complaints (the ONLY WAY to register a complaint about customer service to Wells Fargo
PO Box 6995
Portland, OR 97228-6995