CVS Complaint - Bad Service
THE COLONY, TEXAS -- I had a really bad experience at the CVS store on January 15 2009 at around 2 pm. This pharmacy store is located at 6749 Main st. The Colony, TX 75056. The store number is 6982.My mum and I always go to the nearby pharmacy store to shop for daily toiletries. However, after today's experience I would not want to go to a CVS pharmacy store ever again. My mum and I were buying some cotton balls and facial cleanser pads. I was holding on to two boxes of facial cleanser pads. One box was orange color and the other box was blue color. My mum suggested just getting one orange box of the facial cleanser so I put the other blue box away on a random shelf in the store. After my mum paid for everything, we walked out and left the store. However, at the front of CVS store stood three cops.
They grabbed my mum and my hand and didn't let us leave the store. They said that the manager of that CVS store called the cops and said he saw us putting a blue box in our own bag. In order not to embarrass us which the cops said, we were brought to the back of the store. I wanted to show to the cops where I put the blue box, but the cops just wanted us to wait as they did the investigation in the store. The cops apologized to us about the inconvenience caused as they just wanted to do their job. After a while, they could not find that blue box anywhere and could not find it in our bags or pockets, the cops said that there were no evidence or proof of stealing. The cops talked to the manager and said that the manager of the store did not like us being there, and the manager wanted the cops to file a criminal trespass warning against us. Which means if we go back to that store again, that manager will call the cops again and arrest us. The manager claimed that the store is his private property.
When the cops escorted us out of the store, I showed the cops where I put that blue box and the cop showed to the manager. To this point, the manager have not apologized to us for his false accusing. I was really unsatisfied about the warning they gave us and about the conduct of that manager. In addition, when I asked the manager if he can show me the store's video tape, he did not want to show it to me but insisted that he saw us stealing on the video camera. I believe I am the customer and I do not have the right to be accused of stealing when I did not do that and there were no evidence showing that I stole that box of facial cleanser. I really feel I am being harassed and discriminated by that manager.
Having this kind of character defamation by this CVS manager really disappointed my view towards the store. I thought CVS believe in Customer, value and service, but I had a terrible experience shopping there. This is my first time having to deal with the cops and also falsely accused of stealing and also my very first time being treated like a criminal. I felt that this case is really unfair and I am not settle with this case. I do not really mind about not going back to the store again but I really do not like the treatment by that manager. As a customer, I have never ever in my life having to be searched by the cops of something I did not do. My mum felt really violated as the cops had to search his purse. I wish this manager would be dismissed from his job. Even if he is the manager, he should not falsely accuse people of stealing when they did not do that. This is also not how to run a business. The manager is misusing his powers. People come back to the store because they enjoy the customer service being provided. Hence, it really changed my mind about shopping at CVS again. The manager not only wasted our time but also ruined my mood for the whole day. My mum's emotions were really hurt as she has never met this kind of situation her entire life.
My mum wants to file a law suit against this CVS store manager but we do not want to make this case any bigger. I do not know the name of this manager as he refused to tell me his name. But he is this Hispanic manager with a stocky build. I hope there's actions done against this store manager.