American Express Complaint - American Express Platinum Removes A Reward
Steer yourself away from all the American Express card offers, especially the one labeled "Platinum". It isn't worth the cost. As 40 year American Express card members, we took American Express up on their offer to "upgrade" to a Platinum business card with the travel promotion of free airline tickets. Before we could even use the Concierge service, the free airline ticket promotion has been discontinued. This means that the extra fee we paid for the Platinum Concierge has been a total waste of money for us. Plus, I get bombarded with offers from AmEx to "upgrade" on both of my personal use cards. Why? Because American Express is hurting for business. No thank you.
My Platinum card says that it expires in 2/10, but we just received a charge on the card for another year of the Platinum Concierge service. We had to read in the Wall Street Journal about the fact that American Express has discontinued this promotion or affiliation, or what ever AmEx wants to call it, because, to quote the newspaper article, "not enough card members are using this service" What? hello, we have not officially been notified that this promotion has been discontinued, but they want me to pay them for another year of this fabulous service?
I won't cancel the card, because I know that anytime a consumer deliberately cancels a credit card, it lowers your credit rating score. Easy come, not so easy to go.