Qwest Complaint - Don't Get Qwest! Buyer Beware!
I decided to switch providers due to the high cost of Qwest and the unreliability of the high speed internet services. I canceled the services so that I would only owe the last month's bill, which was about $150. To my surprise, they sent me a final bill of over $300. They are charging me for a month of services that I did not have.
According to them, Direct TV is prepaid by them and that billing time frame was two weeks prior and they had already paid that. They won't prorate it and if I paid for the entire amount, I would have to wait six weeks to get my money back, if I ever got it back. Needless to say, they can't justify the remaining amount. How can I possibly owe a whole month's worth of service when I didn't have that service?! I have yet to get a plausible explanation. When I called to get clarification, their little customer service representative was very rude and condescending.
They will never get my service again. I believe Qwest is overbilling and should be investigated by the attorney general in Arizona. I just might contact them and get the ball rolling. This is crazy! Whatever you do, look somewhere else for these services and save yourself a big headache.