Barry's Honda North Dartmouth, MA 02747 Complaint - Customer "Lack Of" Support
DARTMOUTH, MASSACHUSETTS -- Barry's Honda North Dartmouth, MA: Great smiles pre sale, many handshakes... best buddies until you actually buy the car and express concerns when its at your home. We purchased a left over 2007 Honda Odyssey on 23 Dec 2008. I'm told its technically used but with only 200 miles on it, its like a brand new car. We were looking for a van and purchased the Odyssey. I had done the test drive at night (winter days are short) and liked the handling. After getting it home, we were missing the Honda emblem on the rear hatch. Not only missing it but someone removed it with a screw driver or similar metal tool leaving a deep scratch. Driving it to my in law's house on a bright sunny New Years Day allowed us to see the tinted windows block ZERO sunlight for the kids. I'm not whining but why tint the windows if little to no sun is blocked? We were also displeased to find several scratches on the hood of the vehicle and discover the side doors too heavy for our 9 year old daughter to close. Going back to see the manager he assured me they would:
- Buff out the scratches on the hood
- Replace the Honda emblem
- "Take care of" the deep scratch and
- Grease the door tracks to see if it would help our daughter close the heavy doors.
I don't think that is asking more than what should be expected. Nothing outragous to be sure. To have it serviced we dropped it off on Wednesday the 14th of January and were told by the salesman 3 hours later... "sorry but they were unable to buff out the scratches". They did nothing to the door tracks and were kind enough to take some cheap tube of touch up paint and try to cover up a 3" scratch on the side of the Honda emblem.
The condescending manner in which the manager spoke to me was initially insulting, however returning the vehicle, no corrections made and refusing to return my calls is what MY BARRY's EXPERIENCE has been thus far. I think its certainly within reason to ask that a vehicle in excess of $20,000.00 plus be free of scratches and the doors open and close easily. I also think for the van to be pitched "as new" and simply not responding to concerns raised is not what customers should expect after selecting their dealership to buy a vehicle in tough economic times. Attempting to cover a deep scratch with bubbled over touch up paint and hope we wouldn't notice is what a consumer could only view as their "post sale" committment.
BARRY'S HONDA NORTH DARTMOUTH, MA CUSTOMER SERVICE HAS BEEN NOTHING BUT SUBSTANDARD TO DATE. FOR THE DEALERSHIP'S MANAGER TO DELAY ACTING TO RESOLVE THESE SIMPLE ISSUES OR EVEN ALLOW THE VEHICLE TO BE PICKED UP IN THAT CONDITION IS IRRESPONSIBLE. I AM ASKING FOR THE VAN TO HAVE SCRATCHES REMOVED AND DOORS TO OPEN SO THE REAR SEAT PASSENGERS CAN GET IN AND EXIT THE VAN WITH SOME DEGREE OF EASE, that's all! (As I expressed to the manager of the dealership, the reason we bought this van was for upcoming sporting events she will participate in and I shouldn't have to apologize if she can't open the doors without handles). THANKS TO THE GOOD FOLKS AT BARRY'S FOR ALL THE ENJOYMENT WE'VE HAD THUS FAR. WE CONTINUE TO TAKE TIME AWAY FROM A HECTIC SCHEDULE FOR SIMPLY HAVING THE PROMISE OF THE MANAGER KEPT...A FULL MONTH LATER THIS STILL CONTINUES. (Perhaps if the roles were reversed, certain dealerships might understand the repeated inconveniences if THEY had to go through some silly nut roll like this). I have no personal issue but will not continue to be blown off in this manner. I will continue to keep potential, future customers aware of this to help YOU make a more informed decision about whom or whom NOT to purchase YOUR next car.