Norwegian Cruiseline Complaint - Rooms Stink Of Cigarette Smoke - No Response To Complaints
MIAMI, FLORIDA -- We booked a NON-smoking, wheelchair accessible room on the NCL Jewel December 21 to 26, 2008 out of Miami to the Caribbean.
They put us in a room that stank of cigarette smoke and then refused to move us to a non-smoking room. We complained at the Front Desk on the ship almost every day of the cruise. They gave us at least three different stories over the week so we assumed that they were lying to us.
After they claimed that 'all rooms are smoking optional', they showed us a NON-wheelchair room that was also a NON-smoking room. If they have non-smoking, rooms for able-bodied cruisers, why don't they have non-smoking rooms for wheelchair users? Are they violating federal disability rights laws? Or do they just like lying to passengers?
After I returned home, I sent a formal letter of complaint to NCL, but they have not responded to the letter; it has been over three weeks.
I was sick most of the week so I really did not enjoy the cruise. We spent $1,300 on the cruise, another $1,600 on the airfare, and another $1,000 in hotels, meals, and related travel expense.
Every non-smoker and every wheelchair user should boycott NCL.