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OAT Complaint - They Don't Honor Price Reductions

Review by bobbie59 on 2009-01-17
DELAWARE -- Beware!! OAT is the only travel company I have ever dealt with that will not honor price reductions to people with prior reservations. They reduced the price of my upcoming trip to New Zealand by $1000 and threw in free airfare that used to cost $350, etc.

On the phone they claim the pre-trip option is $100 more than their website shows. Will never use OAT again even if the trip is good.
Comments:4 Replies - Latest reply on 2009-01-18
Posted by jktshff1 on 2009-01-17:
What????discounts and complaining??
Am I missing something?
Posted by Anonymous on 2009-01-17:
I think the OP is saying that the trip that she is on has had a reduction in price but would not refund the difference in price. They are also offering free airfare that the OP would have had to pay $350 for. bobbie59? Did I get it all? It would have helped if you spent a little time thinking about the post so we wouldn't have to try to figure it out.
Posted by dan gordon on 2009-01-17:
its not unusual in the travel business to offer a discount to fill up a trip at the last minute. Cruises airlines, many travel providers offer this. Will they give you the discount if you booked months in advance? probably not. If your willing to wait till the last minute you may get a discount, but then again you may not get the trip you want to take. Its the risk you take
Posted by madconsumer on 2009-01-18:
the poster states it very clearly, they paid in advance for a trip, then later the trip was discounted for 1000$ and free airfare.

great review, well written.

very helpful.

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