British Airways Complaint - Just Needlessly Lost $400
HUNTINGTON STATION, NEW YORK -- The funny thing about this review is that my flight is 2 months from now.
I changed my flight on their website and was charged $98. No big deal. However, my old departure time was still showing up (didn't change my return flight) on the site. My girlfriend called (I was at work) and they said they needed my credit card info to take the old departure off of my itinerary, that way they don't go WTF when they see it. Whatever. I call them tonight when I get back, and I'm told that they want an additional $300 for me to confirm the seat that they were already holding for me on the new departure.
Their reasoning? What I changed it to won't show up on my ticket unless I pony up the cash (because they were only holding the seat, it isn't confirmed even though that's what it says on their website), and obviously if it isn't on my ticket then it's not what I'm doing. Are you serious? All I'm trying to do is visit the love of my life in London when I'm on spring break, and you're going to make me cough up $400 combined to move up my departing flight by 2 days? I have half a mind to call the Better Business Bureau on them, and the other half tells me to go to JFK Airport and chew out whoever is unlucky enough to be standing at the check-in when I'm ready to fly over there.
I will never use BA again (just like Southwest, but that's another story for another time) and I urge everyone else to do the same.