Discover Card Complaint - Discover Did Not Close My Account When Requested
ILLINOIS -- For a long time, I have noticed charges to my account that I cannot explain. They are automatic payments to companies. It started out with just one company, then later there was another company doing it too. I would call the company to try to find out what these charges are for or to try to cancel whatever it was, but they would tell me that have no record of me in there system (no account for my name).
I finally got fed up by all these weird charges and called Discover card to tell them I wanted my account closed. I no longer wanted the account, and I no longer wanted there to be any more charges to my account. I understood there was still a balance on my account that I would have to continue to pay on. That was no big deal. My concern was terminating this account so there could be no more weird charges.
The customer service person gave me some BS about how they could dispute the charges for me. I told him I wasn't interested in doing that. I just want my account closed. The guy said he took care of it and the account was closed.
A few weeks later, I receive a new statement and guess what? Those weird charges are there again and it doesn't appear that my account has been closed. I now send an email to customer service to find out what's going on. They email me back to say that my account was never actually closed, but now it's closed.
I call customer service after viewing this email to complain and to dispute the most recent charges. It was my understanding that my account was already closed, so I shouldn't be responsible for any new charges. The account was supposed to be CLOSED. This guy gives me the run around and tells me that it is closed now, so it's no big deal. Except that they're holding me responsible for those new charges. He transfers me to some billing dispute department where I'm put on hold forever. I finally get fed up and hang up the phone.
I've had Discover card since I was in college, since 1999. So I had this card for 10 years and this is how they treat their customers. I wouldn't recommend this card to anyone.