Saray Restaurant Complaint - Bad Food & Rude Service = Extremely High Bill

Review by Helix on 2009-01-18
BOSTON, MASSACHUSETTS -- I and 6 of my friends went to Saray Restaurant in Boston, MA. Although the restaurant was empty, they told us that we had wait since we did not make a reservation.

We got seated after a while and ordered expensive meals. Some of the appetizers were rotten and the main dishes were smelly and weird tasting. We tried to eat at least some part of the dishes not to starve but most of the food was left on the plate. The bill was about $190 (we did not have any alcoholic beverages). Since the food was terrible, we just payed 20$ tip.

Just as we were leaving a very rude waitress came by and said "hey, what's wrong!". We explained her how the food sucked and she could tell we couldn't eat much. Her response was "whatever. You have to pay me 15% tip anyway!"

We had gone to that restaurant on reference; however, we ended up eating terrible food and paying lots of money for a rude service.
Comments:7 Replies - Latest reply on 2009-01-18
Posted by Soaring Consumer on 2009-01-18:
A tip has never been a requirement, and nobody can make you pay a tip. In most expensive restaurants it is usually included on the bill itself, and listed as an optional thing.

I would have held onto the food or taken pictures of it in case you intended to sue them.
Posted by Nohandle on 2009-01-18:
I recall once going into a restaurant, near empty, and being asked if the party had reservations. Since there were none we were directed to the bar to await a table. Some restaurants do this. I don't know if they attempt to do this to obtain additional revenue at the bar or to make the customer feel they are at a really fine establishment and should be delighted to be seated. As far as the tip, you best look at the fine print on the menu. Some people have been surprised later to find they double tipped.
Posted by Anonymous on 2009-01-18:
Around here any group of six or more gets a 15% - 20% tip added to the bill by the server. As NoHandle points out make sure you are not double tipping. Sometimes if the food is great and the server does an outstanding job we might add a little more to a 15% tip already on the bill.
Posted by Ben There on 2009-01-18:
If the food was so bad, why didn't you mention it at some point during the meal? Also, $30 a person is not that expensive for proper fine dining, especially if you have some appetizers like you mentioned.
Posted by Anonymous on 2009-01-18:
While I don't condone the behaviour of the waitress, you really can't blame her for bad food. I would have told her the food was bad during the meal, asked to have the offending dishes removed from the bill and left.
Posted by Ben There on 2009-01-18:
Also, do you normally eat Turkish food? Some of the spices and ingredients might not be to your taste.
Posted by D on 2009-01-18:
I'd have walked back to the table and retrieved the tip if you left it in cash...

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