RealtyTrac Complaint - Rip Off - 7 Day Free Trial

Posted by shortordergourmet on 2009-01-27:

Yes, the realty trac deal is a scheme to get your money. These days the information they provide can be gotten many other places. Furthermore, they are extremely deceptive on the 7 day free trial. The wording says something like you have to cancel something like 5 days in advance or you pay for the whole following month on your charge card. I just happened to read that on the last possible day to cancel. I followed the directions to cancel but when I got to the page where I was to click the cancel button, no cancel button was there. I googled the problem and saw that many others faced this same dilemna. So, I contacted them using their on-line speak to a representative (by instant messaging). She told me to to a specific page and click on the button. I explained that there was no button and could she cancel for me. She didn't really seem too thrilled but said she would cancel. I requested a confirmation. She typed and IM'd it to me. I cut and pasted this entire conversation into Word. So happy I did, because a few weeks later, my amex was hit for the $40(apx) charge. I disputed and won as I had proof of my cancellation. I thought it was over. That was 6 months ago. Tonight, I just saw they did it again. I haven't been to that website since the first incident. I am disputing again and changing my Amex card. These people are too sneaky to have that information at hand. Stay Away from Realty Trac!

Posted by jktshff1 on 2009-04-15:

Found...na.....ya ain't worth the trouble.