Cheesecake Factory Complaint - What's Going On With Cheesecake Factory These Days?
ROCHESTER, NEW YORK -- Me and my husband are regulars at our local Cheesecake Factory Restaurant. We've been going there since the grand opening about 3 yrs ago and liked it even after we found a huge fly in my glass of water and a sharp piece of glass and my husband's plate! But two latest visits surprised us a lot.
First, my husband ordered Wasabi Crusted Ahi Tina and tuna looked very unusual. We had this tuna few times before, but that one was anything but Ahi. Looked different, tasted different. Not good at all. Manager was saying thats a "different cut".
During our last visit I got Shrimp Scampi where shrimps were buttered and fried (should be sauteed) with sticky overcooked molded in one huge piece angel hair pasta. My husband ordered Fillet Mignon and got a piece of Rib Eye with some fat cut out of it. Manager offered no apology, not much of explanation and claimed nothing has been changed in a recipe.
We do appreciate good cuisine and still can tell a difference between rib-eye steak and fillet mignon, between fried and sauteed.
Why make us look and feel like idiots?
No more Cheesecake Factory for us. Its time to support nice and small local restaurants with owners who really care and have respect for their customers.