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Jewelry Exchange Complaint - Don't Shop At The Jewelry Exchange / Jewelry Factory Unless You Love Being Ripped Off! - Jewelry
Complaint
NORTH RANDALL, OHIO -- I am writing this on behalf of my fiance who had a horrible experience purchasing a ring at the jewelry factory also called the jewelry exchange. He had gone there after seeing commercials stating high quality and low factory direct prices. Like most men, it was the first piece of jewelry he was buying and he didn't know much about the process. He picked out the stone and ring setting, and paid in full. They informed him it will go out to be set and sized in a few days and be back in 2 weeks.
He had felt a little funny about the purchase and while he was at the mall later that day, stopped at another jeweler just to talk to someone about engagement rings to ensure his purchase was a good one. He found out they should have showed him the diamond under a microscope and did not. And there were a number of other things they should have done that made him very skeptical about his purchase. He ended up buying the ring at Kay instead and figured he can just cancel his other order.
So a few hours after ordering, he called and asked about the ring, they told him its there...nothing has been done with it, so he said thats great because I would like to cancel the order. They then as they were laughing told him ok we will cancel it, but we don't do refunds for any reason, so you can come pick it up in pieces if you want. (yeah they said that)
When he bought the ring the man told him no returns, which was fine however he had never even received the ring yet. And they do have a no refund policy upon further investigation, but this is ridiculous and unfair to consumers and should not be allowed. They don't care about serving their customers, they only care that they have your money...then they are done with you whether you are happy or not.
My fiance is now stuck paying for a ring he doesn't even have. This is very frustrating for us, being a young couple just starting out in life things are hard enough, and this company is making it even harder.
He had felt a little funny about the purchase and while he was at the mall later that day, stopped at another jeweler just to talk to someone about engagement rings to ensure his purchase was a good one. He found out they should have showed him the diamond under a microscope and did not. And there were a number of other things they should have done that made him very skeptical about his purchase. He ended up buying the ring at Kay instead and figured he can just cancel his other order.
So a few hours after ordering, he called and asked about the ring, they told him its there...nothing has been done with it, so he said thats great because I would like to cancel the order. They then as they were laughing told him ok we will cancel it, but we don't do refunds for any reason, so you can come pick it up in pieces if you want. (yeah they said that)
When he bought the ring the man told him no returns, which was fine however he had never even received the ring yet. And they do have a no refund policy upon further investigation, but this is ridiculous and unfair to consumers and should not be allowed. They don't care about serving their customers, they only care that they have your money...then they are done with you whether you are happy or not.
My fiance is now stuck paying for a ring he doesn't even have. This is very frustrating for us, being a young couple just starting out in life things are hard enough, and this company is making it even harder.
Comments:
Posted by ringostar on 2009-01-20:
Well he should at least get the ring, since he paid for it. He could always try to sell it to get back something for it!
Posted by Soaring Consumer on 2009-01-20:
Have him dispute the charge with the credit card company.
Posted by PassingBy on 2009-01-20:
Even their web pages say no refunds. Have them complete the ring. Take it to another jeweler to see if the stone matches the description on your receipt.
Posted by Disaster Worker on 2009-01-20:
I'm guessing instead of a real diamond he probably will get a CZ instead. Something certainly sounds fishy about this company.
Posted by GenuineNerd on 2009-01-20:
Randall Park Mall still has a jewelry store? You probably should have gone up the street to Howard's Jewelry and Loan...locally owned, and they'd probably treat you better.
Posted by DebtorBasher on 2009-01-20:
They should tear down Randall Park Mall and re-build the Randall Park Racetrack!!!
Posted by shuythu on 2009-02-17:
file a complaint with the attorney general
Posted by LadyScot on 2009-06-15:
First, if you don't agree with the No Refunds policy, don't buy. Second, as a former diamond seller, I assume everyone who buys a diamond from me knows what they are doing. I never offered a loupe. Most of my buyers had their own and used them. It is buyer beware.
If you don't know how to look at a diamond, LEARN first. We are not there to hold your hand and babysit you. Sorry if that seems harsh.
Third, NEVER ask another jeweler what they think about your jewelry purchase. MOST will talk DOWN even an excellent item to get you to buy from them. It worked didn't it? And Kay's trains their sales people to do this to GET SALES.
Get the ring. Learn what the specs are, and learn about grading BEFORE you invest in a diamond. YOU GET WHAT YOU PAY FOR.
If you don't know how to look at a diamond, LEARN first. We are not there to hold your hand and babysit you. Sorry if that seems harsh.
Third, NEVER ask another jeweler what they think about your jewelry purchase. MOST will talk DOWN even an excellent item to get you to buy from them. It worked didn't it? And Kay's trains their sales people to do this to GET SALES.
Get the ring. Learn what the specs are, and learn about grading BEFORE you invest in a diamond. YOU GET WHAT YOU PAY FOR.
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