Jewelry Exchange Complaint - Don't Shop At The Jewelry Exchange / Jewelry Factory Unless You Love Being Ripped Off!
NORTH RANDALL, OHIO -- I am writing this on behalf of my fiance who had a horrible experience purchasing a ring at the jewelry factory also called the jewelry exchange. He had gone there after seeing commercials stating high quality and low factory direct prices. Like most men, it was the first piece of jewelry he was buying and he didn't know much about the process. He picked out the stone and ring setting, and paid in full. They informed him it will go out to be set and sized in a few days and be back in 2 weeks.
He had felt a little funny about the purchase and while he was at the mall later that day, stopped at another jeweler just to talk to someone about engagement rings to ensure his purchase was a good one. He found out they should have showed him the diamond under a microscope and did not. And there were a number of other things they should have done that made him very skeptical about his purchase. He ended up buying the ring at Kay instead and figured he can just cancel his other order.
So a few hours after ordering, he called and asked about the ring, they told him its there...nothing has been done with it, so he said thats great because I would like to cancel the order. They then as they were laughing told him ok we will cancel it, but we don't do refunds for any reason, so you can come pick it up in pieces if you want. (yeah they said that)
When he bought the ring the man told him no returns, which was fine however he had never even received the ring yet. And they do have a no refund policy upon further investigation, but this is ridiculous and unfair to consumers and should not be allowed. They don't care about serving their customers, they only care that they have your money...then they are done with you whether you are happy or not.
My fiance is now stuck paying for a ring he doesn't even have. This is very frustrating for us, being a young couple just starting out in life things are hard enough, and this company is making it even harder.