LandAmerica Home Warranty Complaint - LandAmerica Home Warranty Service is a Scam
PALM SPRINGS, CALIFORNIA -- One year ago, I purchased a near new home in the Palm Springs area, and included was a Home Warranty Service thru LandAmerica.
First repair needed was a pump part on my Pool/Spa, that had malfunctioned. The repairman came out and said that this exact part was not covered by the warranty, but if the entire part malfunctioned, then the warranty would cover the repair. So I had the part repaired by my own pool service co.
Second repair needed (30 days later) was the water control on the Kitchen Aid refrigerator door as it was continuously leaking. When calling LandAmerica, I was told that they do not cover water dispensing controls. Again I had this repaired by Kitchen Aid repairman.
Third repair needed (within 2 months of living here), the latest model Kenmore HE2 dryer would not shut off when the door was open, and I figured that this was a safety issue, and called again to LandAmerica, but again was told that they do not cover door repairs (this was not a door repair...it was an electrical switch type of repair)....and again, I had this repaired by Sears.
Fourth repair needed (all above repairs needed happened within 6 months of moving into newly constructed home) was the door on the Kitchen Aid dishwasher door. I called LandAmerica regarding the repair, and left a message regarding the door just opening without any resistance, and injuring my leg when it originally broke. I did not hear back, and so I sent them an email direct to the Burbank, CA. office asking for a quick repair if they would please do this, and still did not hear anything, and so called them again, and asked them to please get back with me as soon as possible for the repairs. No repairman called back, and so I called Kitchen Aid direct and had them fix the damage inside the door. The Kitchen Aid repairman told me that the warranty program should cover this repair. The Kitchen Aid repairman had given me a bill that I also presented to LandAmerica for a reimbursement due to their lack of response in doing the repair in a timely manner. I called LandAmerica again and asked for the correct address in sending them a copy of the repair bill, and I mailed the bill to them at that time. About two weeks later, I received a response from LandAmerica, stating that they would not cover any other repair bills without their prior knowledge or approval from LandAmerica. Finally I spoke to a representative that handles disputes, and he said that he would review the request for payment, and call me back.
I received a call from him again, but he just left me a message that he was responding to my request, and to call him back. I called him back at least three times, leaving him a message each time requesting an answer for payment, but to date, he has not called me back at all.
I have given up on LandAmerica because at this point, I do Not Believe that they are an HONORABLE or Honest Warranty Co. I want to make note that I have seen that there are many other complaints against LandAmerica, and would hope that eventually this becomes more public about these abuses. Thank you for your time in reading my rather lengthy complaint. I am an honest guy, and always treat everyone with respect, and would hope that they would do the same.