Wachovia Financial Services Complaint - Deal Carefully with Wachovia Financial Services
I recently became two payments late with my auto loan due to family medical issues. I called Wachovia to make a monthly payment, but began receiving the third degree by a rude representative. After answering why I was late she began asking for work contact information, my cel
l phone number, etc. I stopped her and said, "I want to make a payment. Can we just do that?" to which she replied, "I need this information since you are 43 days late." I responded, "I won't be after I make my payment if you can accomplish it."
The woman put me on hold for five minutes and someone else who was slightly nicer picked up the call, took my request, and processed my payment.
Be very careful with this group. Their reps are apparently trained to acquire info to harass people by cell phone and work number, and to gather info for eventual repossession of your auto. They are just a little scary and certainly not helpful. Don't play along with this rudeness.
By the way, I didn't lose $24 billion in the Third Quarter 2008 - they did. And they treat me like I'm their problem? That's poor customer service.