Ford Motor Complaint - Horrible Service From Ford
CHICAGO/ HOMEWOOD, ILLINOIS -- I will never buy another Ford. I purchased a Ford focus from Ford motors in Chicago. Whenever I would step on the brake the car would veer to the right. I took the car in to be looked at 4 times and they could not find anything wrong with it. The very day after the warranty expired I was told that I had a bent frame which would cost $3000.00 To repair but as the warranty had expired I would have to pay out of pocket. I was livid. That very day I was offered another car. I purchased the car and now had the depreciated value of the first car to repay. I have had the new car just over 3 years. About a year ago I took the car in because of a light on the dash. They said that the gas tank cover needed to be replaced which they did. And the light was gone. A couple of months later the light reappeared and the gas tank cover was again replaced.
Today I took the car in for the 3rd time and low and behold I warranty has expired and they are finally able to diagnose the problem. The catalytic converter is bad and it would cost $2600 to repair. Their excuse is that they now have new computers which they did not have before, which caused them not to find the problem earlier. What a bunch of dishonest people.