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Public Storage Woodland Hills CA. 22222 Ventura Blvd. Complaint - Undisclosed Company Policy

Review by rotorhead on 2009-01-20
WOODLAND HILLS, CALIFORNIA -- The office girl was nice, but gave me information that was completely different from the general and regional manager that was on site the day my container arrived at my storage unit to load.

This miscommunication put much unnecessary stress on my move. After getting the permission from the office woman to have the container delivered and parked (she said "first come first serve", the regional manager tells me (once container is there) that I can not have it parked there.

He could not show me this policy in writing and finally alloted me 48 hours of parking there to empty both of my storage units. His professionalism to me (a customer of 2 storage units) was poor.

To top it all off, I was not given my pro-rated refund (that of over 1/2 months fee) back.

Not recommended due to their unprofessionalism and inability to work with their customer's needs.
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