FTD.com Complaint - FTD.com is terrible - Flower Delivery
I am usually not one to file complaints or take the time to write negative reviews but this time they have left me with no other choice. I placed an order for a flower arrangement to be delivered to my mother's workplace for her birthday. The Order was placed on January 19th and was to be delivered the 20th (the day of her birthday). I should have known better because they've pulled stunts like this in the past, but I decided to give them one last shot. Low and behold, 5pm rolls around the corner, and my mom has received no flowers. I called and tried to haggle with them for over an hour to no avail. They blamed it on the florist and how they can't control "international deliveries." Well, if you can't control international deliveries you have absolutely no business running international accounts with your misleading "next day service" claims. They did issue a full refund, but I feel as though this calls for some restitution because they failed to comply with the terms of the contract. And they completely spoiled what would've been a great birthday surprise.
I recently found that they had a dispute with Pro-Flowers so I encourage everybody to do business with Pro-Flowers and forget about these small time criminals. Hopefully they'll go out of business and get everything they deserve.