NW Auto Care Center Complaint - Beware of NW Auto Care Center
PORTLAND, OREGON -- I took my 92 ford escort GT to them back in April to do rebuild my transmission, first off they took over 2 weeks to do it! When I finally got the car I started noticing problems right away with the transmission slipping.
This was my first car so I didn't know much, but several friends and family recommended I call them and ask about it. I first emailed the owner and didn't get back a reply. So I called them, the person I talked to on the phone told me this was normal, and the transmission would loosen up after about 3 months. So I took their word for it.
After about 3 months I emailed the owner again, no reply, so I called, I was then told that all the gears needed time to seat properly and that this was normal.
So I waited some more, it got no better, so I took it in a couple months later, I told the person it had problems during cold weather or when it was cold. They called me a couple days later and couldn't find a problem. I tried to reproduce the problem, but I couldn't due to the weather being warm and the car being warm.
Finally about a month ago the transmission died. I took it in and a couple days later they called me and told me it wasn't their fault and it wasn't under warranty, and said the differential of the transmission went bad and thats not part of what they worked on even though its in the same housing!
At this point I talked with the owner a few times, and he said he wasn't going to argue with me and he wouldn't negotiate. I said fine and said I want my transmission put back in and I will get the car, he says he can't do that because it will cost money. I tell him fine put it in the trunk, he then tells me ok, but they are going to have to charge me $225 dollars for the work done on the transmission!
He also told me I didn't want to see the truth and I was trying to pass the buck to them. This is were I had finally had it and told them, no they are liars and thieves and hung up.