Mio Vicino Restaurant Complaint - Obscene Treatment - customer service
CAMPBELL, CALIFORNIA -- I just had a horrible experience at a downtown Campbell, CA Restaurant. I went to order take out at Mio Vicino, and the service was very bad so I decided to cancel my order and leave. When I went to tell the waiter that I would like to cancel my order and I'd come back when everything was less disorganized, he went ballistic. He told me I couldn't cancel it, although I had checked to see if they started making it and they hadn't, so I said to him yes I can and I started to leave. He tried to stop me from leaving and I pushed past him and he started chasing me down the street and screamed at me and wanted to know why I wanted to cancel my order. I told him he needed to leave me alone and he got in front of me and blocked my way - this is after a city block of this. When I told him I would call the police if he didn't get out of my way and stop harrassing me he yelled at me fine call the police, you B****. I then said I would be calling his manager and he yelled at me go ahead you F****** B****. I ran into another restaurant so he couldn't follow me to my car, and then found out that one of the waitresses had seen the whole thing and heard what he said to me from her car as she was parking it. They were very helpful to me at this other restaurant called A Bellagio, and I highly recommend them. Anyway, after I left that restaurant I went to my car and got the number of Mio Vicino and called their to talk to the manager. It turned out the manager and owner answered the phone so I started telling her what happened and I was upset about it and she dismissed me and said we're busy here so he must have been busy. I tried to tell her it wasn't busy when I was there and she said were busy right now and I can't do anything about it. I tried to get the waiter's name and she refused to give it to me. So I let her know she hadn't heard the last of my complaint and that I would contact the Better Business Bureau. I was scared to death, and I don't want this to happen to anyone so I am telling all of you now. If there is anyone you can think of I can contact to file a complaint with so that this owner does not continue to allow such harrassment and treatment of her customers I would really appreciate knowing about it. Anyway, I am boycotting this restaurant and their other one in Willow Glen on Lincoln Avenue until some action is taken to reprimand this waiter so he can no longer cuss out other customers. The food is not worth it there to be treated poorly. Thank you for your feedback.