Chase Manhattan Bank Complaint - Usurious Charges by Chase Bank USA
Credit Card Services
Chase Bank USA
3 Times Square
New York, NY 10036-6564
cc: Coldwater Creek Board of Directors
Dear Mr. Venuti:
You will find my Coldwater Creek preferred Chase Visa card – all three pieces of it – enclosed with this letter, along with my personal check for the balance ($__) in-full.
For the second time in two years of card membership, Chase not only charged me what amounts to a 52% finance charge of $6.28 on my previous balance of $12.00, but topped that off with a usurious “late fee” for one day of $39.00! In my opinion, as the payment was remitted via my online bill payer account on 12/26/08, it is highly probable that it was ‘late’ as of 1/7/09 because of internal accounting. Nevertheless, no one can or will remove the latter fee according to a supervisor with your Customer Relations Office, so I am merely going to refuse to pay it – and also vow to never again apply for a credit card offered by Chase Bank USA.
I realize that my one membership is not going to be missed, but I believe that the relationship between Chase Bank and Coldwater Creek may be strained to a degree should there be enough dissatisfied customers who mentally link the two in a negative manner.