Applebee's Compliment - Great Service - Dinner
YAKIMA, WASHINGTON -- Last night my husband, children and I went to our local Applebee's for dinner. We arrived and were promptly seated. Our server Philly took our drink orders and then returned with them. We knew what we were going to have so we went ahead and ordered. We didn't really notice the time passing as we were all laughing and spending time together. At some point Philly comes back and advises us that she lost our ticket and we would need to redo the order. She was very apologetic and then the manager Jeff (didn't get his last name) let us know that we had actually been waiting over 45 minutes. He said that this was not acceptable and that our meal would be on them. We expressed that we were not upset and we also expressed our gratitude.
There is a reason we always return to this restaurant rather than go somewhere else and that is the professionalism and the care that we get there. A Big Thumbs up for Yakima Applebee's!