Pep Boys Complaint - Dash Board Rip Off
LOUISVILLE, KENTUCKY -- My defroster didn't work in my car so I took it to pep boys because it was convenient at the time.
They made me wait for over TWO HOURS to tell me that they haven't done anything yet and it was going to cost me 200 dollars just to take the dashboard off to check the heater to see whats wrong. NOT TO FIX IT...just to take the dash board off. I was like you haven't even diagnosed the problem yet? It's been over two hours! I've seen it done before, it only takes 15-30 minutes to take the dashboard off.
They said it takes an hour and a half based on what the COMPUTER said. They let the computer tell them what to do! I asked them if they take an hour break while taking it apart!